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PUBLIC E-PROCUREMENT PORTAL
PRIVATE LABELLED E-PROCUREMENT PORTAL
Frequently asked Questions
1. How do I create a supplier account on the SESAMi platform?
To see a list of all participating buyers you can register with, please visit SESAMi website. Click on the relevant logo to access the registration link.
2. Why am I receiving an error message regarding UEN or Company name during registration?
This could happen if the UEN or company name already exists in our system. Please verify your details and try again. If the error message prompts that the UEN or Company Name exist, please email customercare@sesami.com with your company name and UEN for further assistance.
3. Can I check if my company is registered on SESAMi?
To provide you with accurate information, please email customercare@sesami.com with your company name and UEN. We will verify if your company is registered with us and check if there are any multiple accounts associated with your company. This will help us ensure that we provide you with the correct details.
4. What is the status of my registration?
The registration process takes 1-3 business days. Ensure approval from the authorized person in your company, as an authorization link has been sent to them. Once approved, login details will be sent to the registered user—please check your junk/spam folder. If you haven’t received them, contact customercare@sesami.com with your company name and UEN for assistance.
5. How do I update my supplier profile information (company details, contact info, etc.)?
Address, contact numbers and email address can be updated by logging into the portal.
Select Profile –> Company Profile –> and choose which field you would like to update –> Click Update
If you need to change your Company Name or UEN, please email us at customercare@sesami.com, as these changes require verification.
6. How can I modify users from my supplier account?
Please download the form here and send the completed form to customercare@sesami.com.
1. Why am I unable to log in to my account?
Please ensure you are accessing the correct portal and entering the correct login credentials as required by the portal. Be sure to avoid any unnecessary spaces both in front of and behind the login credentials. If the issue persists, please take a screenshot of the error, including the URL link, and email it to customercare@sesami.com so we can investigate further. Alternatively, you can reset your password by clicking the “Forgot Password” link, and a system-generated password will be sent to your registered email address.
2. I forgot my login details, how can I recover my account?
As these require verification, please email customercare@sesami.com, and we will provide the details once the account has been verified.
3. What do I do if I’m locked out of my account?
If you enter incorrect credentials three times, your account will be temporarily blocked for security reasons. To unblock your account and regain access, please email customercare@sesami.com. Please note, this process will require verification.
4. How do I change my password or reset my account login details?
- If you’ve forgotten your password, please go to the login page of the portal and click on the “Forgot Password” link. A system-generated password will be sent to your registered email address.
- If you’d like to change your password to a custom one, log in to the portal, then click on “Profile,” followed by “User Profile,” and then “Update Profile.” In the “Password” section, click on the password box. A pop-up window will appear where you can enter your current password along with the new one. Once done, click “Change” to update your password.
1. Is there any cost associated with creating an account?
To view the fees, visit SESAMi website, click on the corresponding buyer logo, and select the “Register” link. The applicable fees will be listed on the registration page. For further assistance, you may email Finance-AR@sesami.com
2. Why have I received an invoice from SESAMi?
SESAMi charges applicable fees as mentioned on the registration page. To view the fees, visit SESAMi website , click on the corresponding buyer logo, and select the “Register” link. The applicable fees will be listed on the registration page. For further assistance, you may email Finance-AR@sesami.com
3. What payment methods do you support?
We accept credit cards and GIRO (for local companies)
4. How can I update my payment details?
To update your payment mode, log in to the relevant portal, then click on MY ACCOUNT, followed by PAYMENT MODE, and select UPDATE PAYMENT MODE. A confirmation email will be sent once the update is successful.
5. How can I manage my account, including termination, reactivation, or upgrading my plan?
To manage your account, including terminating, reactivating, or upgrading your plan, please email customercare@sesami.com with your company name, UEN, and the buyer’s name associated with the request. As these actions require verification, our team will assist you further once we receive your details.
1. How can I find out which buyer has posted a tender or RFQ on SESAMi?
You may refer to the list of opportunities at here where you’ll find details of tenders and RFQs posted by different buyers.
2. How will I be notified when a tender or RFQ is available?
You will receive alerts for RFQs/tenders and business@lert notifications when there are any that match your selected product categories.
3. How do I know the results of the tender/RFQ?
You will receive a notification email from customercare@sesami.com if the buyer has awarded the RFQ/tender to your company
4. Can I modify my bid after submission?
You can modify your bid as long as the RFQ/tender is still open.
5. How can I communicate with a buyer regarding a tender or order?
You can find the buyer’s contact details in the tender or Purchase Order information.
6. How to unsubscribe from Business@lert?
Please email customercare@sesami.com with the subject “UNSUBSCRIBE,” and we will proceed with removing your email address from the alert notifications.
7. I am unable to locate a rfq/tender
Please check the start date and time of the RFQ/tender. It will only become visible in the portal once it has officially opened. If it’s not yet open, you won’t be able to view it.
8. Why am I not receiving alerts for certain product or service categories?
You may not be receiving alerts because the relevant product or service categories haven’t been selected in your company profile. To update your preferences, Log in to your account , Go to Update Company Profile, Click on Products & Services, To select multiple categories, hold the Ctrl key on your keyboard and click each desired category one by one.
1. What is the difference between InvoiceNow and Peppol?
InvoiceNow is the brand name of Peppol used by the Singapore Government to standardise the e-invoicing format across the nation.
2. How can I register for InvoiceNow?
To register for InvoiceNow, please complete your registration here
3. I am currently SESAMi’s e-Invoicing services for other buyers (Enterprise buyers, e.g. CAG, SIA, PCF), will this affect the invoicing process for the buyer?
No, this will not affect your invoicing process to the buyer. You may use InvoiceNow to transact with government agencies or other businesses on the InvoiceNow network.
4. How can I learn more about API Integration for InvoiceNow?
Please email InvoiceNow@sesami.com for advice tailored to your business needs.
1. How do I contact customer support if I face issues?
You can reach us by phone at 6302 5300 or via email at customercare@sesami.com. Our operating hours are Monday to Friday, from 9 AM to 6 PM. We are closed on Saturdays, Sundays and public holidays.
2. Do you offer any training for suppliers on how to use the platform?
1. How do I update my bank details in my profile for receiving payments from PCF?
For guidance, please refer to our video walkthrough here
2. How do I check if payment for my invoice has been processed?
For guidance, please refer to our video walkthrough here
3. I need guidance on how to create PCF SVP, RFQ and tender responses.
For guidance, please refer to our video walkthrough here